What Shipping Methods Are Available?
We currently only have flat rate shipping which includes tracking. We also make sure each and every parcel is well wrapped and that all contents are secure and well protected.
How Long Will It Take To Get My Package?
Parcels usually arrive 1-3 days after being packed. Wellington region should receive their post within 48 hours.
Do You Ship Internationally?
We are currently limited to posting only within New Zealand. If you wish your parcel to be sent internationally please contact us at Sales@xpgames.co.nz and we’ll look into various options.
What Payment Methods Are Accepted?
We currently only accept Paypal . We are looking to implement further methods in the future. If you require a particular method please contact us at Sales@XPGames.co.nz.
Is Buying On-Line Safe?
Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.
All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees are up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from XP Games, please feel free to e-mail us at Sales@XPGames.co.nz.
Orders & Returns
How do I place an Order?
Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the upper-right corner of the screen and hover over the “CART” button. You will then see various options to view cart or to checkout. Click an option to be transferred to our secure server and asked to either create a new account or place an order without an account.
If you expect to purchase from XP Games again or to download any of our free PDFs in the future, you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchases from XP Games.
Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
After providing this information, you will need to click on the “Click to calculate shipping” button to determine your delivery charge, if applicable. Please note that if you are purchasing electronic versions of our publications (PDF, Kindle, etc), you will be asked to calculate shipping costs even though you will not be charged a shipping fee. If you have a valid promotional code, you may enter it in the “Coupon Discount” field directly beneath the shipping information. Be sure to click on the “Apply to Order” button in order to have your savings calculated and applied to your order.
After completing the shipping and coupon discount information, you will need to enter in your payment details. Once you have completed the form, click on the “Review Order” button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the “Submit order” button to the lower right of your screen. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.
Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department using one of the options listed at the top of this page.
Who should I to contact if I have any queries?
Please contact or support team at Sales@XPGames.co.nz. for any queries.